Merlin is pleased to announce that the company has achieved ISO 9001:2015 accreditation from UKAS, the Government body appointed to assess and accredit service providers in the UK. This milestone underscores Merlin’s commitment to manage quality in the delivery of engineering services, operations support, software development and training services.

ISO9001:2015 benefits Merlin and our clients

ISO 9001:2015 certification affirms that Merlin has robust, reliable and auditable procedures in place across all facets of its operations, encompassing operations management, risk assessment, document control, data governance, and business continuity. This assurance provides our clients with confidence that they are collaborating with a dependable and reputable partner.

• Quality and efficiency in service provision is hard-wired into Merlin’s operating methodology.

• Internal systems and processes are audited on a regular basis.

• Continuous improvement is applied at all levels within the organisation.

Our Commitment to Quality and Customer Satisfaction

The business recognises that attaining ISO 9001 certification is not the end of its quality journey, but rather another milestone in its continual improvement process. If you want to see how we can enhance your operations, don’t hesitate to get in touch.

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